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Maruti takes a systematic approach to ensure optimal performance in contract operations. Operator reports, Supervisor procedures, pre-trip inspections, pullout procedures, field supervision, efficient dispatch, maintenance quality and Operator policies and training impact operational performance. We develop and cultivate a motivated and proud workforce that is a credit to our systems.
Our plan for the operation of the service is comprised of many elements which, when managed together, allows us to provide a quality service that meets the needs of both the partners and riding public. We ensure high quality service through our quality control program. We believe it is necessary to provide an expectation of quality, then, consistently enforce that expectation in a tone of respect and shared values.
OUR STEPS TO ENSURE A QUALITY SERVICE ARE AS FOLLOWS: